be seen. be heard. be well.
The vision of Lumenus Community Services is to provide excellent, accessible and integrated mental health, developmental and community services. Our journey began with the amalgamation of our four agencies in April, 2020. Where there are gaps we will create seamless connections – where there are obstacles or barriers, we will improve access. Where there is worry, there will be hope. We will do this in collaboration with our clients and partners. That is the bright future of Lumenus – where every client has the opportunity to be seen, be heard and to be well.
Key dates in the evolution of Lumenus start with the launch of the new brand name and the behind-the-scenes organization of the new agency. Great care was taken to ensure the expertise of the legacy agencies was transferred to Lumenus.
2020The amalgamation between Adventure Place, The Etobicoke Children’s Centre, Griffin Centre and Skylark Children, Youth & Families became official. The new Board of Directors was announced under the guidance of Chair Susan Waterfield.
After an extensive process of stakeholder engagement, the name Lumenus Community Services was selected and announced to staff. Client, donor and public communications also commenced. The new Internet domain is www.lumenus.ca.
Work continues on transitioning about 600 staff and management, integrating services and strategic planning for what will become a continuum of care. Outreach to all clients of all ages, donors and partners also continues as Lumenus maintains existing relationships and establishes new ones.
A new website will be launched as lumenus.ca. The objective is to expand our digital footprint and create better connections with all stakeholders. In addition, updates will be provided regarding the state of Lumenus operations in the pandemic and plans for resuming open operations when prudent and safe.
OCT - DEC
AGM dates and format will be announced, fundraising will commence with partners and events, and Lumenus Strategic Plans will enter the implementation stage. The journey to a bright future will begin to take shape.
Stay up-to-date as the Lumenus Community Services team advances its strategic plan, highlights specific services and engages agency stakeholders in the journey to a continuum of integrated access and expertise.
We Commit to Action on Anti-Black Racism.
As leaders of Infant, Child and Youth Mental Health Agencies in the city of Toronto, we share our collective outrage and sadness at the violent incidents of anti-Black racism that have occurred in the last few weeks. These instances of Police brutality against members of the Black community have shaken our clients, families, communities and organizations. Read our full statement.
We’re doing all we can to stay connected while apart.
COVID-19 is impacting all organizations and individuals in Toronto. At Lumenus, we're using creative ways to connect with the people who need our services while keeping everyone involved safe and physically distant. Having a Talk-in Line instead of a Walk-in Clinic is a good example. The best way for you to connect with the legacy agency you know and trust is to return to the top of this page and connect through that agency's web site, phone or the emails you know.
Coming soon to your preferred means of communication.
All our partners and the people who use our services will begin noticing the changeover to Lumenus Community Services almost immediately. Email signatures will begin to change - how we answer our phones will evolve. What's important to know is that the team you're accustomed to will still be here to support you. We look forward to speaking with you soon.
Q: What is the reason for the amalgamation?
A: There is a critical need in Toronto’s mental health, developmental and community services field to create seamless solutions and help clients navigate the services available to them. Merging four agencies into one integrated organization seemed to be a logical first step in that journey. Our goal will be to build bridges between the services and offer a breadth of connected services not currently available.
Q: WHAT IS THE IMPACT OF THE AMALGAMATION ON STAFF?
A: We will continue to provide excellent, uninterrupted services for all existing and future clients. We plan to bring the best of our legacy agencies to the new organization and to minimize the impact on staff.
Q: WILL ANY SERVICES BE LOST AS A RESULT OF THE AMALGAMATION?
A: There is a critical need in Toronto’s mental health, development and community services field for infants, children, youth, individuals and families. We do not anticipate any reduction in client services.
Q: WILL COVID-19 AFFECT THE SERVICES THAT ARE OFFERED IN THE AMALGAMATED AGENCY?
A: The need for Lumenus Community Services will likely increase as a result of the impact of COVID-19 on individuals and families. At this time, the amalgamated agency will continue to provide services to clients either virtually or by phone. We are developing a plan for the eventual return of in-person services. Please refer to our legacy organization websites for ongoing updates.
Q: HOW DO I CONTACT THE NEW AGENCY?
A: If you are an existing client, please continue to use the contact information you have been given. If you are a new client, please contact the agency using the contact information provided at the bottom of this website for further information about all of our services.
Q: WHAT WILL HAPPEN TO THE SERVICES I CURRENTLY RECEIVE?
A: There is no change to the current services that you receive.
Q: ARE THE SERVICES MOVING TO A NEW PHYSICAL LOCATION?
A: No, the services that are currently in place will remain where they are. If and when there are changes these updates will be provided.
Q: WHAT HAPPENS IF I WAS WAITING FOR A SERVICE AT ONE OF THE FOUR AGENCIES?
A: Your referral continues to be on the wait list for that agency. You will not lose your place on that wait list. If you have any questions or worries about this issue, or your need has changed, please contact the the original agency.
Board of Directors
Jeremy De Stefanis
Silvia McLeod Wynter
Chief Executive Officer and
Ex-officio Member of the Board