Overview Information
Access: Walk-In
Ages: 0-26 & Caregivers
Cost: Free
The What’s up Walk-In clinic is a barrier free counselling service for individuals and families aged 0 – 26. Lumenus is a part of a consortium of agencies offering this service. Individuals and families do not need a health card to attend, there is no fee for this service and in most cases services are offered with minimal wait time. Lumenus is providing virtual sessions by phone or video conferencing as well as some in person sessions at our Ronson (West Toronto) and Finch (North Toronto) sites. Wellesley (Central Toronto) continues to provide Virtual services Tuesday-Friday. See hours and locations below. Referrals to this walk in counselling require that a brief Intake form be completed. For Virtual sessions this Intake is done by phone with our Intake folks and for in person sessions it is completed on site after speaking to the Centre’s Intake Person. Walk in counselling services are offered using a Solution Focused Brief Therapy model.
Youth: The What’s up Walk-In can help if you’re:
- Feeling sad, worried or angry
- Having fights with your parents
- Being bullied
- Dealing with a personal issue
- Feeling like you might hurt yourself
- Suffering because someone has hurt you
- Feeling like you are being treated unfairly
Caregivers: The What’s up Walk-In can help if you’re:
- Concerned about your child’s development
- Constantly arguing with your child or young person
- Concerned about your child’s school progress
New Hours:
Please note as of September 5, 2023, our hours and phone number have changed and we are now providing limited in person WUWI at two sites. Our new central number for WUWI is 416 229 3670.:
WEEKLY COVERAGE
Wellesley (416 229 3670, press 8). We are VIRTUAL ONLY at this site and Intake is open by phone 9 am – 4:30 pm Monday to Friday
| Day | Walk-in Shift | Intake Hours |
| Monday | No appointments available | 9 am – 4:30 pm |
| Tuesday | 2 pm – 8 pm | 9 am – 4:30 pm |
| Wednesday | 2 pm – 8 pm | 9 am – 4:30 pm |
| Thursday | 12 pm – 6 pm | 9 am – 4:30 pm |
| Friday | 12 pm – 6 pm | 9 am – 4:30 pm |
Ronson (416 229 3670, press 5): We are VIRTUAL with some IN PERSON; please see below. Phone Intake for Virtual is open 9 am – 4:30 pm on Monday, Wednesday, Thursday and Friday. Please contact Wellesley or Finch sites for Virtual WUWI on Tuesdays.
| Day | Walk-in Shift | Intake Hours |
| Monday | No appointments available | 9 am – 4:30 pm |
| Tuesday | 2 pm – 8 pm, last intake 6:30 pm (IN PERSON ONLY: 200 Ronson Dr. Suite 401) | Contact Wellesley or Finch |
| Wednesday | 2 pm – 8 pm | 9 am – 4:30 pm |
| Thursday | 12 pm – 6 pm | 9 am – 4:30 pm |
| Friday | 12 pm – 6 pm | 9 am – 4:30 pm |
Finch (416 229 3670, press 6): We are VIRTUAL with some IN PERSON; please see below. Phone Intake for virtual is open 9 am – 4:30 pm on Monday, Tuesday, Thursday and Friday. Please contact Wellesley or Ronson sites for Virtual services on Wednesdays.
| Day | Walk-in Shift | Intake Hours |
| Monday | No appointments available | 9 am – 4:30 pm |
| Tuesday | 2 pm – 8 pm | 9 am – 4:30 pm |
| Wednesday | 2 pm – 8 pm, last intake 6:30 pm (IN PERSON ONLY: 1126 Finch Ave West) | Contact Wellesley or Ronson |
| Thursday | 12 pm – 6 pm | 9 am – 4:30 pm |
| Friday | 12 pm – 6 pm | 9 am – 4:30 pm |
WEEKEND COVERAGE
Every 2nd and 4th Saturday of the month, we will offer virtual pre-booked sessions between 10 am and 3 pm.
This is not for a specific clinic location but rather for all of Lumenus.
What’s Up Walk-In® is proudly supported by:
Contact Us:
For more information, please call 416 229 3670 and press 8 for Wellesley, 416 229 3670 and press 6 for Finch, 416 229 3670 and press 5 for Ronson or fill out the form below.
Address
65 Wellesley Street East Suite 500 Toronto Ontario M4Y 1G7
TTC Access
TBD
Parking
TBD
Address
1126 Finch Ave West Unit 16 Toronto ON M3J 3J6
TTC Access
TBD
Parking
TBD
Address
200 Ronson Dr. (4th floor) Etobicoke ON M9W 5Z9
TTC Access
TBD
Parking
TBD