Brief Services: Brief Counselling and What’s Up Walk In (WUWI)

About This Service

When you or your family are facing a challenge and need support right away, waiting for help can feel overwhelming. The What’s Up Walk-In Clinic provides barrier-free counselling for children, youth, young adults, and families ages 0-26, with no health card, referral, or fee required.

The program helps individuals and families address immediate concerns, build coping strategies, and take meaningful steps toward improved well-being.

Through solution-focused brief counselling, individuals and families can access timely support for a wide range of emotional, behavioural, mental health, and life challenges. Services are offered in person at Lumenus locations in Etobicoke and North Toronto, with minimal wait times in most cases. Counsellors work collaboratively with clients to identify strengths, explore solutions, and develop practical strategies that can be applied right away. When additional support is needed, staff can also help connect individuals and families to other appropriate services and resources. By providing accessible and responsive care, the clinic helps people get support when they need it most.

Hours

In-Person Session Hours:

No appointment is needed; just walk in.

65 Hartsdale Drive, Etobicoke Ontario, M9R 2S8, Free parking on site
1124 Finch Ave West, Unit 1, Toronto Ontario, M3J 2E2, Free parking on site

• Monday: No appointments available
• Tuesday: 2:00 p.m. to 8:00 p.m. (last intake at 6:30 p.m.)
• Wednesday: 2:00 p.m. to 8:00 p.m. (last intake at 6:30 p.m.)
• Thursday: 2:00 p.m. to 8:00 p.m. (last intake at 6:30 p.m.)
• Friday: 11:00 a.m. to 5:00 p.m. (last intake at 3:30 p.m.)

Virtual WUWI Services

Ages 0-18:

• Please note that all virtual services for ages 0–18 are now provided through ONE STOP TALK: https://onestoptalk.ca/

Ages 18–26

• Virtual services are available by appointment.
• Please call 416-229-3670 and press 5 for Hartsdale or 6 for Finch, Monday to Friday between 9:00 a.m. and 4:30 p.m. to book an appointment.

Virtual session hours are the same as in-person session hours.

Virtual Weekend Hours

• On the 2nd and 4th Saturday of each month, virtual pre-booked sessions are available between 10:00 a.m. and 3:00 p.m.
• To book a session, please call 416-229-3670, extension 5 or 6, Monday to Friday between 9:00 a.m. and 4:30 p.m.
• These weekend virtual sessions are available across Lumenus and are not specific to a particular clinic location.